Shopping with Shaan
Shaan is a curated discovery marketplace. Purchases are arranged directly with the artisan or Shaan’s team. No online payment is collected on this website. Before purchasing, confirm the final price, delivery fees, lead time, and return or cancellation terms with your seller.
Handmade individuality
Small differences in color, shape, and texture are part of handmade work. Ask the maker for current photographs and exact dimensions if these details are important to your choice.
Caring for your pieces
Keep jewelry dry and away from perfume and harsh chemicals. Wipe gently with a soft cloth. Keep woven accessories dry, and clean small marks gently. Always follow the specific care guidance provided by the maker.
Your privacy
We store information you submit through the contact form to respond to your enquiry. Favorites are saved in your browser’s local storage. Administrator sign-in uses a necessary secure session cookie. We do not collect payment details or use advertising trackers.
Product view totals are counted without creating customer profiles. Contact us to request access to or deletion of information you have submitted. Contact messages should be retained only as long as needed to resolve the enquiry and meet applicable obligations.
Questions & returns
Please contact your seller before placing an order to understand their delivery and return policy, particularly for personalized and made-to-order pieces. If you need help reaching a maker, use our contact page.